ALL PRICES ARE IN AUD (AUSTRALIAN DOLLARS)
We endeavor to reply to all email enquiries within 24 hours (usually same day) except on weekends. For urgent questions or general advice/information on our products you can call us between 10AM and 5PM Mon-Sat on 0418-353939.
Our checkout system is currently set up to compile your order & shipping costs, then submit it for processing, you will receive one of the following, depending on your chosen payment method:
- Invoice with banking details for EFT/direct deposit.
- Instructions for sending a cheque/money order.
- Notification that your credit card is being processed offline.
Shipping is based on the Australia Post system and covers most products. Most large kits need to be shipped this way. Orders with oversize kits will be calculated for TNT courier shipping and then emailed to you for confirmation. We endeavour to process orders same day, or if placed in the evening, the next morning. Shipping is generally next day unless there is custom work to be done for you.
PAYMENT METHODS AT PRESENT ARE:
LOCAL AUSTRALIAN ORDERS:
- Direct Deposit or EFT (electronic funds transfer) is the most common payment method we offer.
- We take VISA & MASTERCARD through our secure checkout†and all cards are processed†offline through our physical merchant terminal, NO online processing of CC ensures†your card safety. We do not charge any fee on local card transactions at this time.
- Australia Post Money Order.
- PayPal: There is a 3% fee added to all PP orders, all shipping must be registered and/or insured.
- We take VISA & MASTERCARD through our secure checkout and all cards are processed offline through our physical merchant terminal, NO online processing of CC ensures your card safety. There is a 2% charge†on all International CC transactions. Please note: Often overseas banks automatically block your card when we try to process your order, please make sure your card is unblocked as it causes delays with your order. Occasionally some DEBIT Cards cannot be processed through our system, we will contact you if there is any issue with processing your card.
- PAYPAL: There is a 3% fee added to all PP orders, all shipping must be registered and/or insured.